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avatar for Wendy Worlund

Wendy Worlund

UAH
Manager, Client Services
Huntsville, AL
I am passionate about customer service!
Monday, June 13
 

4:30pm PDT

Presenter's Orientation SU 208B

6:00pm PDT

Opening Reception & Dinner SU Ballroom
 
Tuesday, June 14
 

7:00am PDT

Breakfast Hazel M. Wilson Dining Commons

8:00am PDT

BOF: Newcomers Hazel M. Wilson Dining Commons

9:15am PDT

Keynote Address Philip J. Cohen Theater

10:00am PDT

Break SU 209

10:20am PDT

Session 1: But I NEED to Keep Using My Old Password SU 208B

11:20am PDT

Lunch SU Ballroom

12:30pm PDT

Session 2: Employee Initiatives through Gamifications—Where Are We Now? SU 208C

1:00pm PDT

Break SU 209

1:15pm PDT

Session 3: Leveraging Student Labor In a More Technical Arena SU 208C

2:15pm PDT

Break SU 209

2:30pm PDT

Session 4: Read All About It! Keeping Staff Informed and Documenting Issues SU 208B

3:30pm PDT

Break SU 209

3:50pm PDT

Town Hall Meeting Philip J. Cohen Theater

5:30pm PDT

Dinner SU Ballroom

6:00pm PDT

Silent Auction Viewing/Bidding SU 211

8:00pm PDT

Pub Trivia SU 208C
 
Wednesday, June 15
 

7:00am PDT

Breakfast Hazel M. Wilson Dining Commons

9:00am PDT

Session 5: How to Manage Upwards and Sideways SU 208C

10:00am PDT

Break SU 209

10:20am PDT

Session 6: Diamond in The Rough: Finding and Training Student Staff SU 208A

11:20am PDT

Box Lunches SU 209
 
Thursday, June 16
 

9:00am PDT

Session 7: Pick Up The Slack! Online Chat and Communication Tools in the Student IT Workplace SU 213

9:30am PDT

Break SU 209

9:40am PDT

Vendor 1: Lenovo Vendor Presentation SU 213

10:40am PDT

Break SU 209

10:50am PDT

Vendor 2: Crestron Vendor Presentation SU 224

12:00pm PDT

Lunch SU 208A

4:30pm PDT

Buses Leave Campus TBA

5:00pm PDT

Closing Ceremony & Blue Man Group Concert TBA