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Wednesday, June 15 • 9:00am - 10:00am
Session 5: As Easy as 1, 2, 3… tier 1, tier 2, tier 3

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Come hear the story of our transformation into a robust Help Desk supporting a community of 60,000+ Rutgers University affiliates! Rutgers University IT Help Desk started with a small information center supporting a few services for faculty/staff, open regular office hours only. Over the last fifteen years, this Help Desk has grown to provide top-notch support for most IT services at the University, and has become the only 24x7x365 IT operation. In addition to sharing the story of how we got here, we'll give you insight in to the tiered support model we have implemented, and give you plenty of time to ask questions.   

avatar for Leonard Ambos

Leonard Ambos

Help Desk Manager, Rutgers University
avatar for Ana Verma

Ana Verma

Associate Director, Rutgers University

Wednesday June 15, 2016 9:00am - 10:00am PDT
SU 208A 4505 S. Maryland Parkway Las Vegas, NV 89154-2008