We were a Help Desk built on traditional structure and process. Rigid and limited in flexibility.The campus needs had changed, and that change crept up on us.Users were frustrated and losing confidence in our ability to deliver IT service.We were a Help Desk built on traditional structure and process. Rigid and limited in flexibility.The campus needs had changed, and that change crept up on us.Users were frustrated and losing confidence in our ability to deliver IT service.
